Desk/5000 – Void a transaction
If your batch has not yet settled, you can cancel a same day transaction. Learn how to void a transaction.
Note: Your device may be a different color but all instructions apply
Void a transaction
- From the Home Screen with the Chase logo, press the green [Enter] key to access the Main Menu.
- From the Main Menu, either press [2] on the keypad or the Void icon on the screen.
- Enter Supervisor password if prompted then press the green [Enter] key.
- Select No to void non Pre-Auth transactions, select Yes to void Pre Auth transactions.
- Use search menu to locate transactions:
- 1. = All
- 2. = Reference #
- 3. = Clerk #
- 4. = Invoice #/PO #
- 5. = Account #
- 6. = Customer #
- 7. = RRN
- 8. = Approval Code
- Enter information based on transaction type, then press the green [Enter] key.
- If ALL is selected, use arrow keys to scroll through transactions and press [green] Key to select a transaction to be voided.
- Confirm Void amount. Press [2-Yes] on the screen or the green [Enter] key to confirm.
- Terminal screen will display "Transaction Voided" and automatically prints receipt.
- Press [2-Yes] on the screen then the green [Enter] key to print customer copy.
