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Unauthorized transactions FAQs
Frequently Asked Questions
After signing in online or in the app, choose the account you want to lock or unlock. Then scroll to the "Account services" section and select "Lock & unlock card."
First, we may notify you of unusual debit card transactions.
You’ll get reimbursed for unauthorized debit card transactions when reported promptly with Zero Liability Protection.
Chase's website and/or mobile terms, privacy and security policies don't apply to the site or app you're about to visit. Please review its terms, privacy and security policies to see how they apply to you. Chase isn’t responsible for (and doesn't provide) any products, services or content at this third-party site or app, except for products and services that explicitly carry the Chase name.
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