Chase Privacy and Security
Welcome to the Chase Security Center
Our suite of security features can help protect your info and money, and give you peace of mind.
Let's work together to help keep your account safe
How we protect you
We're continuously working to make your banking safer. See how we're dedicated to helping protect you and your accounts.
How we protect you
We're continuously working to make your banking safer. See how we're dedicated to helping protect you and your accounts.
What you can do
Add extra protection to your account to help keep yourself safe from fraud and scams.
What you can do
Add extra protection to your account to help keep yourself safe from fraud and scams.
Learn how to steer clear of scammers when using Zelle®
Zelle® is a fast and convenient way to send and receive money with people you know and trust like friends and family. But using it to send money to someone you don’t know, or to pay for merchandise or services you can’t be sure you’ll get, can be risky.
Older adults in particular are at risk for fraud. Learn how you can help us protect your accounts.
We value your privacy
We treat your personal and financial information with care. Our Privacy Policy explains how.
Stay one step ahead of scams
Learn more about the common tricks scammers are using to help keep yourself safe.
Pay yourself
"Did you authorize this transaction? Send the money to yourself using Zelle®."
TIP: Chase will never ask you to send money back to yourself to reverse fraud on your account or to fix an issue.
For sale, hot deal
"Get a great price on these exclusive sneakers. You can pay using cash or a payment app."
TIP: Be cautious of great "deals" on social media sites. Once you send money you may not get it back.
Computer virus
"We've detected malware on your computer. Let's get that fixed for you. There will be a small cost to make your computer secure."
TIP: Never give anyone remote access to your computer unless you can 100% verify who they are.
Frequently asked questions
Scam emails are often poorly written. Look out for typos, grammatical errors and other signs that an email was not written by a legitimate company.
If it's a phone call, hang up. If it's an email or text message, stop responding. If you think you've given the scammer personal or account information, please contact us so we can help assess your situation.
You may also want to report suspicious calls, emails, and text messages to the U.S. Federal Trade Commission.
You won't be held responsible for unauthorized charges made with your credit card. If you see an unauthorized charge, tell us immediately by calling the number on the back of your card or billing statement.
If you see that money was removed from your checking or savings accounts through our mobile or online banking bill pay or transfer services and you didn’t authorize the transaction, let us know right away. We’ll reimburse you for those unauthorized transactions when you contact us promptly after the transaction first appears on your statement.
See your Deposit Agreement (PDF) and Digital Services Agreement (PDF) for details.