What to know about Chase Freedom’s Extended Warranty Protection*

Quick insights

• Chase Freedom^® credit cards come with complimentary Extended Warranty Protection.
• Extended Warranty Protection provides one additional year of coverage after the original manufacturer’s repair warranty expires.
• Visit chasecardbenefits.com or call 1-800-349-2691 to file a claim to see if you can extend your warranty.

When a manufacturer’s warranty ends on an item you purchased, that may not be the end of the coverage. If you’re a Chase Freedom cardmember, the item may be eligible for Extended Warranty Protection. This protection benefit offers you coverage beyond the original warranty.

In this article, we’ll dive into the details of Chase Freedom Extended Warranty Protection.

How Chase Freedom Extended Warranty Protection works

Extended Warranty Protection is a benefit offered with Chase Freedom credit cards. The benefit extends the original manufacturer’s repair warranty on an eligible item by one additional year. This coverage includes what would have been covered under the original warranty and applies once the original warranty expires. Cardmembers receive this protection benefit when they use a Freedom credit card to purchase an eligible item.

For example, if a Chase Freedom cardmember buys an eligible item with a two-year warranty, Extended Warranty Protection extends the original warranty by one additional year. In this case, the cardmember would get a combined total of three years of coverage.

Extended Warranty Protection is secondary to any service contract you purchase or store provided warranty. That means this coverage begins once the cumulative coverage from any warranty and service contract expires. If the warranty and service contract provide a cumulative total of three years of coverage, there is no additional coverage under Extended Warranty Protection.

Extended Warranty Protection: Coverage and limits

Using your Chase Freedom card to purchase an eligible item with a repair warranty—such as a new dishwasher or sofa—may provide up to $10,000 in coverage. Here’s what is and isn’t covered.

What’s covered

Extended Warranty Protection provides coverage when cardmembers purchase eligible items within or outside the U.S. The protection benefit is limited to $10,000 per eligible item and $50,000 per account.

The coverage may reimburse the lesser of the following:

• Repair costs
• Replacement cost for an item of like kind and quality
• Cost of the eligible item charged to the Freedom card

Eligible items with a valid, original manufacturer U.S. repair warranty are generally covered. Refurbished items may be covered if they aren’t considered used or pre-owned and have a warranty.

What’s not covered

The following items are not covered by the Extended Warranty Protection:

• Automobiles, aircraft, boats and any other motorized vehicles
• Motors, equipment, accessories and towable items of or attachments to motorized vehicles
• Costs not specifically covered in the terms of the original manufacturer’s U.S. repair warranty
• Medical equipment
• Computer software
• Rented or lease items
• Used or pre-owned items
• Items you purchased for commercial, resale or professional use

Review your Chase Freedom credit card’s Guide to Benefits for a full explanation of coverage.

Filing a claim

When an eligible item stops working, the next step is generally to file a claim within 90 days from the product’s failure. Chase Freedom cardmembers can file a claim by visiting chasecardbenefits.com or calling 1-800-349-2691.

You may be asked a few questions, advised on whether to repair or replace a damaged item, directed to an authorized repair facility and notified of any documentation to provide.

Any requested documentation must be submitted within 120 days from the product failure.

Documents you may need to provide

In the process of filing a claim, you’ll be advised of any required documents to submit. Here are some of the documents that  cardmembers are typically expected to send copies of:

• Itemized sales receipt
• Chase Freedom credit card statement to show the purchase was made with the credit card or rewards
• Copy of original manufacturer’s U.S. repair warranty, any store provided warranty or consumer purchased service contract
• Description of item and its serial number
• Any other necessary documentation

In summary

As a Chase Freedom cardmember, you receive a complimentary Extended Warranty Protection benefit. Purchasing  eligible items with manufacturer warranties like electronics and home appliances with your Chase Freedom credit card could provide an additional year of coverage. If an eligible item is broken or needs repairs, the coverage could provide as much as $10,000 per item. Terms apply.