Statements and fees

Merchant statements provide a wealth of payment processing data, and their use varies based on your business's needs and size. Single-location statements are divided into seven sections (multi-location statements will have sub-sections within the Charges & Fees section):

1. Deposit Summary
2. Funding Summary
3. Credit Card Summary
4. Tax Information
5. Chargebacks & Reversals
6. Financial Adjustments
7. Charges & Fees

To quickly assess how much money you made, first look at the Funding Summary section on your merchant statement. This section displays how much money Chase Merchant Services funded your business, per day. It will also display any other events that affected the amount you were funded, such as a chargeback, an adjustment or fee. The sections cross reference each other. For example, if you see a chargeback in the Summary and want more information, go back to the Chargebacks & Reversals section. Or, if there is an adjustment that seems out of place, return to the Financial Adjustments section.

There are a few reasons why you may not have received your statement:

• You are set up to receive statements by email and your email address is incorrect in our system. If the email returned to Chase Merchant Services as "undeliverable," we mail you a copy of the statement via postal service to the mailing address on file.
• You are set up to receive statements by standard mail (or your emailed statement was returned and so we sent it via standard mail), and your mailing address is incorrect.
• You did not have any payment processing activity for the month.

If either your email or mailing address is incorrect, please call your Relationship Manager or contact us at 1-800-934-7717 so we can update your records.

Yes. You can access your statements from anywhere you have Internet access with Chase Business Online. Visit chase.com/business to set up your profile or sign into your account.

Charges and fees are complex and may differ among merchants due to many factors, including type of business and volume of transactions processed. Initially, your account was set up for a specific billing cycle to best meet your business's needs — usually daily, weekly, or monthly. For example, merchants set up on a monthly billing cycle will see fees for January billed and withdrawn from funding within the first few days of February. Billing activity will appear on February's statement, even though the fees relate to transactions processed in January.

This apparent discrepancy may be evident regardless of whether your business receives daily, weekly, or monthly statements. If you are still uncertain about your billing cycle, you can call the telephone number on your statement or contact support at 1-800-934-7717.

An account minimum fee (sometimes also referred to as a monthly minimum) is assessed if your business does not meet its agreed-upon transaction volume (not enough transactions were run). Your specific minimum processing requirements are laid out in the pricing schedule of your contract (often referred to as Schedule A).

The statement is a summary of your business's financial activity. Individual transactions cannot be displayed on statements due to space and size restrictions.

Most merchant account fees are assessed by the payment brands (such as Visa, Mastercard, Discover, etc.). Other fees are incurred based on a provided service (such as a chargeback or authorization). You’ll find description of the most commonly assessed fees under the Statement Fees Defined section.

The How to Read Your Statement (PDF) guide is now available to help you understand your fees for a more in-depth explanation of how to interpret your merchant statement.

The amount transferred could be negative if the sum of all refunds, fees and adjustments exceeds the total amount of positive sales activity.

A chargeback or dispute is a reversal of the dollar value, in whole or in part, of a particular transaction. It is initiated by the card-issuing bank, either due to a technicality or on behalf of the cardholder.

A financial adjustment is a manual addition or subtraction made to the amount funded to the merchant. Reasons for financial adjustments are varied, but the most common one is a supply purchase such as printer paper.

The Tax Information area was added to the merchant statement in response to a U.S. Internal Revenue Service (IRS) mandate. This area lets you know whether action is required on your part to ensure the Tax ID Number (TIN) we have on file matches IRS records.

Fees are represented positively in the Charges & Fees section to provide you with the total amount of charges and fees. However, because charges and fees are, by definition, owed by and deducted from the merchant, the total amount shows up as negative on the Funding Summary section. Positive amounts on the statement are displayed in black and negative amounts are displayed in red and enclosed in parentheses.

To protect the security of your sensitive data, statements can be emailed to only one email address.

Merchant statement attachments are emailed as PDF files. If you do not see any attachment or cannot open it, first, make sure your e mail software or server security filters settings ALLOW attachments. Next, to view the attached PDF document, you must have the free Adobe Acrobat Reader installed. If you need further assistance, contact client support at 1-800-934-7717.