ICT250 — Void a transaction
If your batch has not yet settled, you can cancel a same day transaction. Learn how to void a transaction.
Void A transaction
- From the Idle Menu, press the green [Enter] key to access the Main Menu.
- From the Main Menu, select the Void option by navigating on the cursor button [F2] and [F3], then press the green [Enter] key to continue.
- Terminal will prompt to "Void Pre-Auth", Press the far left hot key [F1] for Yes to void an open pre-auth, or the far right hot key [F4] for No. Note: This prompt appears even when there are no open pre-auth transactions.
- Use search menu to locate transactions:
- = All
- = Reference #
- = Clerk #
- = Invoice #
- = Account #
- = Customer PO #
- = RRN
- = Approval Code
- Enter information based on transaction type, then press the green [Enter] key.
- Select the transaction to be voided. Press the far right hot key [F4] to select or up and down arrows to scroll through all transactions.
- Confirm the amount to be voided. Press the far left hot key [F1] for Yes, or the far right hot key [F4] for No.
- Terminal will process the void and indicate transaction approved.
- Terminal prints merchant copy of the receipt.
- Terminal prompts for customer copy to be printed.
