How to use a credit card’s concierge service
Quick insights
- If you have a travel rewards credit card, you may have access to concierge service.
- A credit card concierge may provide a range of travel and lifestyle services, performing tasks similar to a travel agent and personal assistant.
- Chase Sapphire Reserve® and Chase Sapphire Preferred® provide credit card concierge services to cardmembers.
You may have encountered a concierge in a hotel, but a hotel stay isn't the only way to benefit from these hospitality professionals. Select travel rewards credit cards—usually cards with an annual fee—give you access to concierge services as a complimentary benefit. With a credit card concierge, you usually get 24/7 personal assistance with a wide range of tasks.
Read on for some ways to make the most out of the concierge services available through your credit card.
What is a credit card concierge service?
Credit card concierge service is an often overlooked credit card benefit that connects you with an agent who helps with lifestyle and travel tasks. A credit card concierge may provide similar services to what you might expect from an upscale hotel, from making restaurant recommendations to helping with personal shopping to finding tickets for sold-out events.
You can use the service at no additional cost, though you will need to pay for anything purchased on your behalf by the credit card concierge. In most cases, the credit card network, not the bank or issuer, provides concierge service.
While you could do many of these tasks yourself, cardmembers may opt to get help from a concierge for several reasons. You may find that the service provides:
- Convenience
- Time savings
- Travel and lifestyle expertise
For some simple tasks, it might be faster to do it yourself, but for more complicated tasks, such as planning an international itinerary or a scenic, cross-country road trip, a concierge could save you time.
For many, concierge service is a nice perk to have, but not a top concern when selecting a credit card. It may be a good idea to consider other factors, such as how valuable a credit card's travel rewards are and how easily you can earn a free hotel stay.
What's offered by a credit card concierge service
Concierges provide a wide range of services, acting as everything from an assistant to your travel agent. There are, however, some limitations. Unlike a personal assistant, they can't help with in-person errands or provide assistance with certain medical tasks like refilling a prescription.
Here's a rundown of some of the concierge services a cardmember may use.
Travel bookings
Concierges may act similarly to a travel agent. Depending on your card, they may be available to help you find and book hotels, restaurant reservations, event tickets, excursions and more. If you're looking for preferred seating or want to get access to a sold-out event, your concierge may be able to help you.
Your concierge may be able to help you find any local services you need in the area during your trip.
Transportation needs
A concierge could be available to help you research and reserve rental cars, flights, limousine service or other ground transportation needs. Several major networks offer credit cards whose concierges can assist with both domestic and international transportation.
Emergency travel needs
Although it's the last thing you'd like to experience on a trip, a concierge may be able to assist you when things go wrong. Here are a few things a concierge can usually help with:
- Tracking down a translator
- Cash transfers
- Finding items left behind in a hotel room
When you're stumped about what to do when you have a travel emergency, your concierge might be a good place to start.
Gifting
If you're not sure what to buy for a friend's birthday or haven't been able to track down an item, a concierge might be able to help. They can usually assist with arranging for gifts to be delivered, too.
Does Chase offer credit card concierge service?
Chase Sapphire Reserve® and Chase Sapphire Preferred® offer credit card concierge service. Credit card concierges are available to assist you with travel, dining, entertainment and other unique lifestyle requests.
Regardless of whether your Chase credit card offers complimentary concierge service, you may have access to other travel benefits, including the opportunity to earn and redeem points on travel-related purchases. If you're interested in concierge services or other travel benefits, compare Chase credit cards to find one that works best for your lifestyle.
How to access my Chase concierge benefits
Sapphire Reserve cardmembers can contact the phone number for Visa Infinite® Concierge Service, and if you have a Sapphire Preferred credit card, you'll need to call the concierge service number for Visa Signature®. Call the number to get connected with a concierge and begin making requests. The first time you call, you may be asked to answer questions and set up a profile.
In summary
Some travel rewards credit cards give you access to a concierge. Chase Sapphire cardmembers enjoy complimentary concierge service, including assistance with a range of travel and lifestyle tasks.
