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Consumer Verification Requests

 

What is a Consumer Verification?

A request from the customer or a third party for a verification or information from our financial institution, (usually required to be on letterhead) regarding accounts/products held by a customer. Request types can include a balance verification, credit inquiry, address verification, and verification of deposits. Common third-party requestors include apartment complexes from HUD or medical centers verifying information for government assistance, government entities verifying for assistance, and mortgage companies verifying information to approve a mortgage loan application.

 

What's NOT considered a Consumer Verification

Some requests from 3rd parties are out of scope for consumer verifications. These requests include:

  • Legal or Court Ordered Requests
  • Sworn Documents or Requests to sign affidavits
  • ACH/Direct Deposit Setup Forms can be completed at your local banking center directly

 

What information is required for a requestor to receive a consumer or third-party verification?

These are the mandatory requirements for a Consumer Request

  • A request submitted in a standard form with authorization from the customer completed within the last 90 calendar days
  • Customer Name
  • Social Security Number or Account Number
    Note: Verifications will not be completed based upon name and/or address
  • Recipient's name, mailing address and/or fax number for delivery

 

How long does it take to complete a request?

Requests can take up to 10 business days to complete from date of receipt.

 

How can I submit a request?

Third party requestors needing a Credit Inquiry must submit using www.confirmation.com or www.bankvod.com. For more information, view the “Credit Inquiries” instructions on our Credit Inquiry Requests page.

 

Consumer Letter Requests

Consumers needing a verification letter for their information at Chase should access the web-based network of our vendor, Billing Solutions, Inc. at www.bankvod.com and enroll. If you have any questions regarding enrollment, you may contact Billing Solutions direct by phone at (888) 801-0091 or by email at cs@bankvod.com.

  • Address Information Letter: Includes masked account (e.g. xxxxx1234) and account address on JPMC records
  • Routing Number Letter: Includes unmasked account (ex. 123456789) and designated ABA
    NOTE: For Electronic / ACH transaction setup – please consult with your JPMC service representative.
  • No account Located: Indicates deposit account relationship does not exist
  • Consumer 6 Month w/ Interest: Bank letter providing a six-month average balance with interest rate
  • Account Closed Letter: Bank letter indicating account is no longer open

Consumers needing a verification letter for their information at Chase should access the web-based network of our vendor, Billing Solutions, Inc. at www.bankvod.com and enroll. If you have any questions regarding enrollment, you may contact Billing Solutions direct by phone at (888) 801-0091 or by email at cs@bankvod.com.

  • Account owner(s) – All owners will be listed
  • Account type
  • Account Status (will include if account is active)
  • Account open date
  • Routing number
  • Account address
  • Current Balance
  • Current Balance Equal to or Greater Than
  • Balance as of date
  • Number of NSF in last 12 months
  • Satisfactory verbiage
  • 2-Month average balance
  • 6-Month average balance
  • 12-Month average balance
  • Full account number
  • Masked account number

What is an Immigration Bank Letter?

JPMC Customers may request a US Immigration Bank letter to assist with meeting US Immigration application requirements. The letter will only include the specific account information outlined below on JPMorgan Chase Bank, NA letter head.

  • Account Owner
  • Account Type
  • Last 4 digits of account number (full account number will not be provided)
  • Open Date
  • Current Balance
  • 12-month average balance
  • 12-month total credits/deposits

NOTE: Deposit activity can be found in Chase Bank account statements. Requestors should consult with their attorney or the immigration office to determine requirements.

 

How can I send a request?

For faster processing, please access the web-based network of our vendor, Billing Solutions, Inc. at www.bankvod.com/immigration to send your request and sign an authorization form.

 

What information is required for a requestor to receive an Immigration Bank Letter?

These are the mandatory requirements to receive an Immigration Bank Letter:

  • Customer first and last name
  • Email address (Email address must match your Chase.com profile)
  • Account Type (Checking, Savings, Money Market, or CD)
  • Account Number

NOTE: We won't complete requests with only name and/or email address.

 

How long does it take to complete a request?

Your request will be emailed to you within 3-5 business days.

 

Can the bank send the letter to another address or contact?

New and outstanding requests can be delivered to the address or email address listed on your account. These requests can't be addressed to and/or mailed to third parties, (embassies, immigration offices, etc.).

 

If you have questions or don't have access to a computer, please go to a local banking center or call us at 1-800-550-8509. We are available Monday through Friday, 8 AM to 9 PM Eastern Time.

Social Security requests should be submitted through the designated Social Security Administration application.

Third-Party Letter Requests

Third party requestors needing a verification and/or statement reverification to support mortgage applications should access the web-based network of our vendor, Billing Solutions, Inc. at www.bankvod.com and enroll. If you have any questions regarding enrollment, you may contact Billing Solutions direct by phone at (888) 801-0091 or by email at cs@bankvod.com.

Third party requestors needing a verification for HUD and/or Medicaid applications please access the web-based network of our vendor, Billing Solutions, Inc. at www.bankvod.com and enroll. If you have any questions regarding enrollment, you may contact Billing Solutions direct by phone at (888) 801-0091 or by email at cs@bankvod.com.

Third party requestors needing a verification and/or statement reverification to support mortgage applications should access the web-based network of our vendor, Billing Solutions, Inc. at www.bankvod.com and enroll. If you have any questions regarding enrollment, you may contact Billing Solutions direct by phone at (888) 801-0091 or by email at cs@bankvod.com.