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Consumer Verification Requests

 

What is a Consumer Verification?

A request from the customer or a third party for a verification or information from our financial institution, (usually required to be on letterhead) regarding accounts/products held by a customer. Request types can include a balance verification, credit inquiry, address verification, and verification of deposits. Common third-party requestors include apartment complexes from HUD or medical centers verifying information for government assistance, government entities verifying for assistance, and mortgage companies verifying information to approve a mortgage loan application.

 

What's NOT considered a Consumer Verification

Some requests from 3rd parties are out of scope for consumer verifications. These requests include:

  • Legal or Court Ordered Requests
  • Sworn Documents or Requests to sign affidavits
  • ACH/Direct Deposit Setup Forms can be completed at your local banking center directly

 

How can I submit a request?

Third party requestors needing a Credit Inquiry must submit using www.confirmation.com or www.bankvod.com. For more information, view the “Credit Inquiries” instructions on our Commercial Audit Confirmation page, (Domestic Tab)

 

Third party requestors needing a verification and/or statement reverification to support mortgage applications should access the web-based network of our vendor, Billing Solutions, Inc. at www.bankvod.com and enroll. If you have any questions regarding enrollment, you may contact Billing Solutions direct by phone at (888) 801-0091 or by email at cs@bankvod.com.

Third party requestors needing a verification for HUD and/or Medicaid applications please access the web-based network of our vendor, Billing Solutions, Inc. at www.bankvod.com and enroll. If you have any questions regarding enrollment, you may contact Billing Solutions direct by phone at (888) 801-0091 or by email at cs@bankvod.com.

For more information, view the instructions on our Immigration Bank Letter Requests page.

Third party requestors needing a verification and/or statement reverification to support mortgage applications should access the web-based network of our vendor, Billing Solutions, Inc. at www.bankvod.com and enroll. If you have any questions regarding enrollment, you may contact Billing Solutions direct by phone at (888) 801-0091 or by email at cs@bankvod.com.

Social Security requests should be submitted through the designated Social Security Administration application.

 

What information is required for a requestor to receive a consumer verification?

These are the mandatory requirements for a Consumer Request

  • A request submitted in a standard form with authorization from the customer completed within the last 90 calendar days
  • Customer Name
  • Social Security Number or Account Number
    Note: Verifications will not be completed based upon name and/or address
  • Recipient's name, mailing address and/or fax number for delivery

 

How long does it take to complete a request?

Requests can take up to 10 business days to complete from date of receipt.