Credit Cards Videos
Submit and Track Disputes on chase.com
Charged for something you shouldn’t have? Submit and track disputes on chase.com
How to report a new dispute:
- Sign in at chase.com.
- Select the card or checking account that contains the transaction you’re concerned about.
- Tap on the transaction and select “Report a problem”.
- Choose the reason for your dispute.
- Fill out the dispute form to provide more details about this transaction.
- Review your request and select “Submit dispute”.
You’ve successfully submitted a new dispute.
How to track your dispute:
- Sign in at chase.com.
- Go to the card or checking account that contains the transaction you disputed.
- Select the three‑dot icon (...)—labeled “More options” on hover—to open the dropdown.
- Choose “Account Services”, then select “Track Disputes”.
- The dispute tracking tool lists all open and closed disputes. To get additional information on a dispute, select “View details”.