How do I view and manage transactions?
For Chase Mobile® app users:
- Sign in
- Swipe left on your Chase Business Complete Banking account tile and choose Accept or choose your Payment Solutions tile
- Choose See accepted card payments to view your transactions
- Choose a transaction to see details
For Chase Business Online users:
- Sign in
- Choose the Collect and deposit option in the top menu bar
- On the right side of the Summary page, under Accept card payments, choose Activity
- Choose a transaction to see details
For Chase POS℠ app and Chase POS Terminal users:
- Sign in. The New sale screen will be displayed
- Choose the navigation icon in the upper left corner
- Choose Sales activity to view your transactions
- To see or change filters, choose Filter in the upper right corner
- Choose Apply at the bottom to update your filters. You can also choose Clear all filters on the top right and then choose Apply to revert to the default filters
- To find a specific transaction, choose Search by dropdown
- Choose the option (amount, sale ID, or reference code), enter the value you are searching and choose Search or Next as defined by the keyboard
When will my money be deposited?
If you are depositing into a Chase banking account:
- Card payments authorized before 8 PM ET Sunday through Friday will be deposited into your Chase banking account by 12 AM ET
- Card payments authorized before 8 PM ET on Saturdays will be deposited into your account by 7:30 AM ET Sunday morning
- Any card payment authorized after the daily cut-off time will be deposited the next day
If you are depositing into a non-Chase banking account, funds will typically be available within the next day.
Not seeing your deposit? It may be under review. Please call us for more support at 1-888-659-4961.
Why are my funds being held?
Funds may be held for a variety of reasons, including protecting against fraud and exceeding deposit limits.
Do I have a deposit limit?
Yes. Limits are set at the account level and differ by a variety of factors. Funds may be held when the deposit amount exceeds a deposit limit set by Chase. Deposit limits cover potential chargebacks, returns, unshipped merchandise, refunds and/or unfulfilled services. They act as a buffer between the time payments are processed and the time you can access these funds. This is to mitigate the risk of making funds accessible immediately.
Your deposit limit is evaluated on a regular basis and may be raised or lowered at any time based on your payment history.
Transaction FAQs
Need help managing transactions? Explore these frequently asked questions.
Find the transaction in question using the steps outlined for your solution of choice. In the detailed view of your transaction, choose Refund. Confirm the amount is correct and proceed. You can send your customer a receipt as well.
Note: Refunds must be $1.00 or more. Amounts less than $1.00 will not be processed. All processing fees will be returned for a full refund. For partial refunds, the processing fees will not be returned. You can issue multiple refunds until the total amount of the transaction has been returned.
If you do not see the option to refund, there may be no remaining amount to refund (see the refund history within the Sale details view under Sales activity) or the transaction was completed over 60 days ago and can no longer be refunded. The transaction may also be pending completion or under review.
Receipt options are offered on the sale completion page, at the end of the sales processed. To send a duplicate receipt, you can choose Send receipt from the Sale details view under Sales activity.
Currently, you can only edit the business name and email and show or hide the street address that appear on your receipts. You can also set your preferred receipt delivery method.