Payroll Support and FAQs

Manual Onboarding

• The business owner or primary admin types in every employee detail on behalf of the employee (during enrollment to Chase Payroll and/or post-enrollment to Chase Payroll).
  • Key details include: full name, start date, personal email address, SSN, date of birth, home address, work address, compensation, federal tax withholding, state tax, and payment method
• Keep in mind: The business owner or primary admin should collect employee information prior to beginning the employee onboarding process. Have your employee fill out a W4 form which can be found in the IRS website. This will ensure you input the employee’s information correctly.

Self Onboarding

• The owner or primary admin enters in a few key details on behalf of the employee, then the employee receives an email to fill out the rest of their info.
  • Key details include: full name, start date, personal email address, work address, and compensation
• Keep in mind: If you choose this option, employees will receive an email invitation to self-onboard directly from Gusto where they will create an account to Gusto's Member Portal using the same email they received the invitation to. Employee will proceed to fill out the rest of their info in the portal such as federal/state tax, payment method, date of birth, and social security number. Once they are complete, as the owner or primary admin will need to verify their information in Chase Payroll to complete the onboarding process.

Each employee should be assigned to their respective unique work locations. Since most payroll taxes are determined by an employee's work location, business owners will need to register for tax IDs in each state that they have employees working in. If an employee is work from home, their home address will need to be added as a work location.

You can assist your employees during the onboarding process by informing them they should be receiving an email directly from Gusto and that they will need to provide basic personal and tax information including:

• Personal Details (SSN, Birthdate, Phone Number, Home Address, Emergency Contact)
• Tax Details (Federal/State Withholdings)
• Payment Details (Bank Account Information)
• Sign Documents (Form W-4, and Direct Deposit Authorization)                                                                               

As an employer, you are the only one able to contact Chase Payroll Customer Service. If your employees are having an issue with the Employee Portal that you cannot resolve, please contact Chase Payroll Customer Service.

Chase Payroll will notify you by email once an employee has completed their onboarding steps.

If you gave your employees access to the Employee Portal, your employee can login and see all historical data at any time, even if they have been terminated. If you did not give your employees access to the Employee Portal, as the employer, you will have to download and send forms to the employee.

• Employee Legal Name
• Start Date (the first day of work as a W2 employee of your company)
• Work Address (where the employee physically works, if the employee works from home, notate as such and their home address will be reflected as their work address. If the employee works in multiple locations, enter the location of their primary work address.) (Note: Chase Payroll cannot accommodate an employee who works in multiple locations in a single pay period.)
• Home Address (where the employee lives)
• Personal Email
• Job Title
• Employee Classification Type (salary, hourly etc.)
• Compensation
• SSN (optional if invite employee to self-onboard)
• DOB (optional if invite employee to self-onboard)

Commissions and bonuses can be added in addition to regular compensation such as an hourly rate or annual salary.

Yes, you can invite your employees to the Employee Portal even if you chose not to self onboard them.

Chase Payroll does not currently support hourly employees that have multiple pay rates. Please check back as we are always looking to add more features to our product.

You'll run payroll for all employees at once, even those not getting paid by direct deposit. The absence of bank account details in an employee profile will default to them getting paid by check. We'll create a paystub which includes their net pay, which you can then either print, or write out on your own check stock and deliver to your employee.

Each employee should be assigned to their respective unique work locations. Since most payroll taxes are determined by an employee's work location, business owners will need to register for tax IDs in each state that they have employees working in. If an employee is work from home, their home address will need to be added as a work location.

If your employee self-onboarded, they can log in to the portal to update their W4 elections. You can also update their W4 elections in their profile in Chase Payroll in the People tab.

Chase Payroll does not currently support employee directories and org charts.

The Employee Portal is a payroll record for your employees where they can self-onboard, access paystubs, W-2 forms, edit federal and state tax information, and update their personal info. Employees can create their portal account using the email the business owner or primary admin inputted (in Chase Payroll) at the time of the employee's onboarding. Keep in mind: the portal is not a requirement. The business owner or primary admin will be able to enter and edit details on the employee's behalf within Chase Payroll.

If you gave your employees access to the Employee Portal, your employee can login and see all historical data at any time whether they have been terminated or not. If you did not give your employees access to the Employee Portal, as the employer, you will have to download and send forms to the terminated employee.

Chase Payroll does not currently offer time tracking of employees. Check back as we are always looking to add more features to our product.

To rehire a terminated employee, please contact Chase Payroll Customer Service.

Your employee will need to be invited in order to access the employee portal. If you invited your employee to self-onboard they should have the link. If you onboarded your employee but would later like to invite them to the portal, go to the People tab and select the employee's profile. From there you will be able to invite them to the portal.

No, only you as the employer can call Chase Payroll Customer Service. If your employee attempts to call, they will be directed to relay any questions to you to call in.

You will need to work directly with the employee to get that money back and/or place a deduction on future payrolls to recoup the funds.

• Workers' compensation class codes are sets of four-digit numbers that insurance companies use to calculate the risk that employees face performing their jobs.
• Please enter the correct risk class code for your employees to ensure your Washington Labor and Industry payment and filings are accurate at the end of the quarter. If you incorrectly entered your employees risk class code and ran a payroll, please call Chase Payroll Customer Service

Self-Onboarding

• The owner or primary admin enters in a few key details on behalf of the employee, then the employee receives an email to fill out the rest of their info.
• Key details include: full name, start date, personal email address, work address, and compensation.
• Keep in mind: If you choose this option, employees will receive an email invitation to self-onboard directly from Gusto where they will create an account to Gusto's Member Portal using the same email they received the invitation to. Employee will proceed to fill out the rest of their info in the portal such as federal/state tax, payment method, date of birth, and social security number. Once they are complete, the owner or primary admin will need to verify their information in Chase Payroll to complete the onboarding process.

While Chase Payroll does not currently support contractors, we do plan on supporting them in the near future!

Once you have completed onboarding steps, we'll review your info to make sure we have all that we need to set up payroll. Within 72 hours, we'll email you with next steps.

If you would like to update your company details, you can do so through Chase Payroll under the Company Details tab in the left panel. If you would like to change your FEIN number, company name, filing address, or your signatory details, please contact Chase Payroll Customer Service.

Since Chase Payroll is a full-service payroll provider and will automatically calculate, file, and pay all necessary local, state, and federal taxes on behalf your company, we need your company’s mailing, filing, and work address in order to be able to make those filings on your behalf.

• Mailing Address: A location your business receives mail from the government (can be a PO Box)
• Filing Address: The location your company has on file with the IRS and matches the address that was used when the company registered with the agency (can be the same as the mailing address, but CAN’T be a PO Box)
• Work Address: The locations where your company’s employees are physically performing their work (can be the same as the mailing/filing address but CAN’T be a PO Box.) If employees are working in multiple states, the company must register the business in each state.

Note: All must be domestic addresses

Chase Payroll needs the company bank account to pull funds out for taxes and to distribute employee wages.

 

Note: Chase Payroll only accepts checking accounts. This is because savings accounts sometimes have restrictions on how much can be pulled out at one time.

• How to Set Up a Company Bank Account
  1. Enter in Bank Information
     • Routing Number
       • A nine-digit number assigned to a bank or credit union.
     • Account Number
       • A unique string of numbers and, sometimes, letters and other characters that identifies the owner of an account and grants access to it.
     • Account Type
       • Savings Account, Checking Account
  2. Verify the Bank Account
     • Option 1: Select existing Chase DDA
     • Option 2: Instant Bank Verification (IBV) via Plaid
     • Option 3: Manual bank verification through 2 test deposits, sent within one to two business days.

Signing documents are necessary in order to enroll in Chase Payroll. This authorizes Gusto to pay your workers, file forms, and make payroll tax deposits on behalf of your company. If the documents aren't signed, funds cannot be pulled/deposited from/into the company's bank account.

This will ensure that the correct bank account is mapped to your payroll.  The purpose of this step is to ensure Gusto is pulling funds from the correct company bank account to pay your employees.

 

This step is only needed for those who do not select an existing Chase DDA on file or IBV (Instant Bank Verification).

• The Verification Process:
  1. Business owner or primary admin enters bank account information.
  2. Gusto sends the bank account entered two test deposits (both under $1) overnight which will appear in the company bank account (1-2 business days)
  3. Business owner or primary admin goes into their online bank account portal and writes down the two test deposit amounts
  4. Business owner or primary admin goes into Chase Payroll and enters the two test deposit amounts in this step.
  5. Gusto pulls back the funds that they put into the company bank account.

Once you've completed onboarding, we will review your application and notify you once you are ready to run payroll. As a reminder, you will not be charged for this service until you run your first payroll.

No, your work and filing address cannot be a P.O. Box.

Yes, if you are paying yourself as a W2 employee.

Contractors are setup separately and should not be added as W2 employees.

Employers must report new hires to their state within 20 days of them starting to comply with state regulations. During onboarding, you may elect for Chase Payroll to complete this on your behalf.

W2 Employees must have an SSN in order to be onboarded on to Chase Payroll. If you enter an ITIN, or otherwise invalid number, this may impact our ability to file W-2's and other payroll tax returns successfully.

Chase Payroll does not currently support contractor-only accounts. You must have at least one W2 employee onboarded.

Chase Payroll cannot advise on how to classify your workers but can point you in the direction of IRS guidance.

 

https://www.irs.gov/businesses/small-businesses-self-employed/independent-contractor-self-employed-or-employee

Yes, Chase Payroll Customer Service can help apply the appropriate exemptions to your account.

• Please ensure you have entered your bank account information correctly. Once confirmed, you should see a line item from "Gusto" for less than $1. If this issue persists, contact Chase Payroll customer service.
• Keep in mind, if you fail to verify the deposits after 5 attempts, we will automatically initiate a new set of micro-deposits and require the bank account to be verified with the new micro-deposits.

• Form 8655: Reporting Agent Authorization
  • This form allows Chase Payroll to file returns and make deposits/payments to the government on behalf of the company.
• Direct Deposit Authorization Form:
  • This form allows Chase Payroll to deposit/withdraw funds from the company bank account.
  • State authorization forms (as requested on a state-by-state basis)

No, the signatory must be the admin that is completing onboarding.

No, there are no annual contracts. You can cancel at any time.

Chase Payroll is partnering with Gusto to provide payroll. Gusto will be filing and remitting taxes on behalf of your company, which is why you see Gusto's name on the Direct Deposit Authorization form.

Chase Payroll is partnering with Gusto to provide payroll. Gusto will pull the funds for your payroll. If your payroll run was cancelled, you will need to re-run payroll in order to pay your employees.

No, you can elect to verify manually. We'll ask for your account and routing number, and it will take 1-2 business day to send test deposits to make sure we can access your account.

No, Chase Payroll is putting a small amount in and taking the exact amount out. There will be no change in the actual balance.

We need to verify your bank before you can run payroll. As soon as we manually verify your bank account and your Chase Payroll company account is approved, you can run payroll.

Chase Payroll does not support multiple bank accounts.

If verifying manually, the process will take 1-2 business days. That means that if you set up your bank account today, the test deposits will most likely show up tomorrow. If you chose to verify using Plaid, or choose a Chase account, verification is instant.

No, Chase Payroll requires a US bank account to be set up.

At this time, we are not offering any benefits such as 401ks or health benefits in addition to our Payroll service. Please check back as we are always looking to add more features to our product.

Chase Payroll does not currently offer HR tools or support. You should contact a professional for further assistance regarding changes in regulations.

You can apply to use payroll for any business that uses Chase for Business Online as long as the business has a different FEIN number. If you do not have an existing Chase Payroll account, Apply here! If you have an existing Chase Payroll account, navigate to the homepage and select your business on the top right corner. Within the dropdown, you'll be able to add another business! Subject to program restrictions.

To disconnect Payroll for your business, please contact Chase Payroll Customer Service.

To see your payroll history, navigate to the Pay History tab in the left hand menu. Here you can see details on all your previous payroll runs, as well as failed, tax recon, and off cycle payrolls.

Gusto will soft suspend customers who are unable to provide certain tax details to Gusto. Soft suspensions are marked by a pending payroll blocker that the customer will need to address as soon as possible. If the blocker is not addressed, eventually Gusto will suspend the customer's account from running payroll.

Missing Account Number: If a customer doesn’t have any account number to remit filings under, then we will not be able to file for them. Agencies typically don’t turn down tax payments which Gusto will remit to adhere to a company's deposit schedule but tax filings are how these get reconciled under the correct account. Customers will need to have an account to even get these funds back if a payment is made.

 

Incorrect Account Number: Sometimes Gusto can file under the wrong account number if the wrong number is entered incorrectly. Since payments are made under this account number, customers typically don’t realize until they get a tax notice. These will go directly to Gusto, but if you ever receive a notice, you will need to note the due date, ensure you were a Chase/Gusto customer at that time, note the account number on the notice, and contact Chase Payroll Customer Support.

 

Invalid Account Number: Gusto can receive an invalid account number for a number of reasons, and this will cause a block to appear on the member account until it gets resolved. This typically happens when a customer registers and the account has an activation date that starts after the quarter Gusto is attempting to file. Please direct customers to make sure that they have registered with the correct start date. This can also be triggered if Gusto doesn’t have TPA access, or EIN and account number don’t match what’s in Gusto.

Yes, you will be billed for the month you suspend your payroll service. You will not be billed for any subsequent months after this.

You can access your W2's within Chase Payroll at the end of the year as long as you have access to Chase for Business Online. If your employees have access to the employee portal, they will be able to access it directly from the portal. If you no longer have access to Chase for Business Online, please contact Chase Payroll Customer Service.

Taxes will typically be received 2-3 days after the suspension date.

We can only return the funds that we have. If we weren’t able to receive funds back from an employee or already remitted a payment to a tax agency, then the process for receiving those funds will change.

Please call Chase Support at 1-888-886-8869 to change your business details.

To resume payroll for a suspended account, please contact Chase Payroll Customer Service.

It depends on how often you'd like to pay your employees. You can choose from weekly, bi-weekly, semi-monthly, monthly, quarterly, or annually. A weekly or every-other-week schedule in arrears is very common. Many companies with hourly employees pay their employees every week.

You can set your pay schedule to an arrears (paying employees for work completed in the past) schedule to fix this.

In order to stay federally & locally compliant, we restrict the amount of time after the work period.

Chase Payroll does not support multiple pay schedules at this time.

Yes, you must select a pay schedule. Please note, you can skip payroll at any time.

Chase Payroll cannot support 9/80 work schedule or 4/10 work week without getting overtime.

If you have employees that are due additional funds outside their normal wage, you can include these types of additional earnings when running payroll.

Yes, if you need to run off cycle payroll, please contact Chase Payroll Customer Service.

You can run a dismissal payroll by going to the People tab in Chase Payroll. From there, you can select the employee you want to dismiss, and click the 3 dots on their name. From here, select "Terminate", and a slider will appear allowing you to run a dismissal payroll.

As long as your employees have a bank account added to their profile, employees will receive their paycheck via direct deposit on their payday.

No, you cannot print checks directly from Chase Payroll.

Chase Payroll does not mail checks at this time.

You can cancel a payroll run in-flight up until 3:30 PM PST that same day. Once you cancel your payroll run, you can make edits to your payroll, and then re-run.

Chase Payroll does not currently support multiple pay rates for salaried employees, but if employees are due additional funds outside of their wages, you can include these types of additional earnings during your payroll run. If you would like to add custom earnings to your employees' profile, please contact Chase Payroll Customer Service.

You should always check with a tax professional to confirm any tax exemptions for you or your employees. Please contact Chase Payroll Customer Service to set up your taxes and exemptions.

To add a child support garnishment, please contact Chase Payroll Customer Service. All other garnishments and other post-tax deductions are not currently supported by Chase Payroll.

Chase Payroll does not currently support adding employee's PTO hours to payroll. Please check back as we are always looking to add more features to our product.

Both employee and employer taxes apply to payroll. Your total cost of payroll includes the employer taxes you are responsible to pay.

You can add any tax-free reimbursements to an employee when running payroll.

Your bank account will be debited after 4pm PST night of your payroll submission deadline, which is 4 business days prior to your pay date. If you run payroll early, the funds will not be withdrawn early.

Chase Payroll allows for unlimited payrolls and does not charge extra for off cycle payroll.

To run a regular payroll, navigate to the Run Payroll tab in Chase Payroll.

1. Select the dates you would like to run payroll for and select Run Payroll.
2. Next, update your employee's hours, reimbursements, and additional earnings, then press continue.
3. Once you have previewed your payroll run, press Submit Payroll!

Please note that your employees will be paid 4 days after you submit your payroll run.

If you have given your employees access to the Employee Portal, they can see paystub history there. You can also download your employee's paystub from Chase Payroll in Documents or in Employee Documents and securely send it to your employee.

Garnishments can be seen in the payroll history and within the payroll receipt.

To cancel a payroll run in-flight, navigate to where you run payroll tab. Here you will be able to cancel any in-flight payrolls. Please note, you can only cancel payroll up until 3:30 PST the same day. After this cutoff, you cannot cancel your in-flight payroll.

You'll receive an email with confirmation that your payroll successfully ran and that your employees were paid.

You can cancel your payroll up until 4 PM PST the same day it was run. If you are unable to cancel and it's an emergency, please contact Chase Payroll Customer Service to attempt to reverse your payroll.

If you have insufficient funds to pay your payroll you will hit a bank error, your payroll run will be cancelled and you will need to rerun payroll to pay your employees. Please note, after 5 bank errors, your account will be suspended.

The first step is to figure out why you would be triggered to pay taxes in that state. Most taxes are going to be prompted by the employee's work state, however when employees register, you can trigger to remit taxes in your home state as well.

 

You can see if the home state tax is being triggered by going to an employee’s profile in Chase Payroll and reviewing your employee’s home address. If everything looks correct and you are still seeing a blocker, please contact Chase Payroll Customer Service.

If you need to pay your employees that day, we recommend processing the payroll as a check payment. From there, you will be able to get net pay to your employees, and the tax payment would then be taken out the following day.

We can’t make edits to paystubs in the past. If you need to make a change, we can reverse a payroll in-flight and run with the correct info or supplement a payroll with an off-cycle payroll. Please call Chase Payroll Customer Service to do so.

• Post-tax reimbursements:
  • That is just paying an employee more - add to supplemental wages!
• Pre-tax reimbursements:
  • They should go in "Other reimbursement."

Go to the Pay History tab and select the payroll you paid the check out of. From here, you navigate to the Employee wages tab to see a full list of your employees. The Net Pay column denotes the amount you should write on your check to your employee.

Once your employee's bank account issue is resolved, they will be able to receive their wages. We will automatically retry paying your employee once they resolve any issues. If the issue persists after we retry, we will refund the money and you will have to pay the employee by check.

We withdraw all taxes on every payroll. Federal taxes are due based on the federal deposit schedule assigned to the company by the IRS. State income taxes are due based on the state deposit schedule assigned to the company. SUTA is paid quarterly.

Here is a list of some of the forms we file on your behalf. This is not an exhaustive list and is subject to change. Please visit https://support.gusto.com/article/106622058100000/Federal-and-state-taxes-and-forms-filed-by-Gusto to see the full list of forms filed.

• Employer taxes and forms:
  • Employer's Annual Federal Tax Return (Form 944)
  • Employer's Annual Federal Unemployment (FUTA) Tax Return and Multi-State Employer and Credit Reduction Information (Form 940 and Schedule A)
  • Employer's Quarterly Federal Tax Return and Report of Tax Liability for Semiweekly Schedule Depositors (Form 941 and Schedule B) (Social Security and Medicare taxes)
  • Qualified Small Business Payroll Tax Credit for Increasing Research Activities (Form 8974)
  • Employer copies of Wage and Tax Statement and Corrected Wage and Tax Statement (Form W-3, W-2 and Form W-2C)
  • Employer copies of non-employee compensation (Form 1096 and 1099); federal and state copies only
    • At this time, we file Forms 1099 regardless of the $600 threshold in order to provide Independent Contractors with the necessary forms to quickly and accurately file their personal tax return.
  • Reporting Agent Authorization – Form 8655
• Employee taxes and forms:
  
  • Wage and Tax Statement and Corrected Wage and Tax Statement (Form W-2 and Form W-2C)
  • Employee's Withholding Certificate (Form W-4; federal)

No, taxes are debited with each payroll processed, and submitted as they are due.

You can view, add, or edit your state tax information in the Tax & Compliance tab in the left panel of Chase Payroll. To access Chase Payroll, you will need to log into your Chase for Business Online account.

Types of Federal Tax Info Chase Payroll Needs:

• Federal EIN: A federal tax ID number is a unique, nine-digit number that is issued by the IRS to identify a business for tax reporting purposes.
• Company Type: The type of company you chose to register with the IRS.
• Deposit Schedule: How often your business has to pay taxes to the government assigned by the IRS when they register.
• Legal Entity Name: The company name registered with the IRS.

Yes, during onboarding, you'll have the option to select to be taxed as an S-Corp.

You should consult with a tax professional or the IRS to determine if your organization meets qualifications for exemptions. If you are a non-profit, please contact Chase Payroll Customer Service to set up your taxes and exemptions.

Chase Payroll will update the deposit schedule for you. We get a report from the IRS which automatically matches your EIN to your correct deposit schedule.

No, Chase Payroll requires an EIN.

As a business owner, you'll need to register with each state you have employees working in. If you've already registered, you can usually find this information on previous tax forms, or within your state tax portal.

The UI number isn't required to run the first payroll, we just need the UI rate. Just make sure you register for the UI number as soon as you are able.

A placeholder starting SUI rate can be added to avoid you forgetting to enter one. Once you've been assigned your SUI rate, you'll need to enter it into your account.

It is possible you are exempt from SUI or SUTA, and if so, you will need to contact Chase Payroll Customer Service to set this up. Always check with the state or a tax professional regarding SUI rates or exemptions.

Make sure you are entering the correct identification number for the right tax. Always check with the state to see if they can guide you to the correct number.

Timing for state tax info varies from state to state.

Chase Payroll is prompting for numbers based off of exact work location. You may want to check with the previous provider to see what addresses they had on file for you.

No, however this only applies to companies that have 100 or more employees at the moment.

Yes, we file W-2s and 1099s on your behalf. Employees receive electronic copies of their forms as well.

Yes, we’ll automatically send new hire reports to the state for you. State law requires you to file a New Hire Report within 20 days of hiring or re-hiring an employee. If this employee is a new hire, we’ll file this report for you. We also ensure all mandated federal forms are surfaced for you or your employees to complete including but not limited to W-4s and W-2s.

From time to time, you may get notices in the mail from the IRS and/or state agencies regarding your company’s withholding and/or unemployment tax accounts. Many of these notices can be resolved on your own by verifying and/or updating the settings in your Chase Payroll account.

 

If the notice is regarding an unemployment tax rate, you can make the change in Chase Payroll without our assistance.

 

Important: Agencies do not send notices to Chase Payroll directly so it’s important that you read and take action before any listed deadlines or effective dates of requested changes.

 

If you can't resolve the notice on your own, are unsure what the notice is in reference to, or the tax notice has a missing payment or balance owed, please contact Chase Payroll Customer Service.

As each payroll is processed, we debit the required payroll taxes that apply—we then pay and file taxes and forms. If adjustments are made that affect the amount of taxes owed (after payrolls have already processed, or forms filed), you may be liable to pay more to federal or state agencies. To properly account for the changes and calculate tax differences, we run a "tax reconciliation" payroll. When these types of payrolls are processed, you may see that:

• We'll need to debit your company for tax amounts owed based on the updated information, or;
• We'll be crediting (refunding) your company for taxes that may have been overpaid (if we're still holding on to the funds).

Tax reconciliation payrolls make sure the correct tax amounts have been paid and reported to each agency.

 

Cancel the debit for a tax reconciliation payroll

 

If you plan to make the tax payments associated with the tax reconciliation payroll outside of Chase Payroll (directly to the agency), you can cancel the Chase Payroll debit—this option is only available up until we've initiated the debit.

 

Tax reconciliation email(s) and next steps

 

Email notifications are sent when a tax reconciliation payroll results in a debit greater than $5.00. The debit typically occurs a few business days after you receive the email.

 

The email will notify you of the factors that impacted the tax reconciliation, the adjustment period, the last four digits of the bank account that will be debited, the debit date, any applicable taxes, and the total debit amount.

 

In certain cases, you may receive an email about a refund from Gusto as well. We’ll also let you know if there is any action required on your end, like reimbursing employees for overpaid taxes.

We cannot help register with state agencies. If you have any questions around state agency registration, we recommend reaching out your Secretary of State Office.

If you no longer use Chase Payroll, but will be continuing to use Chase for Business Online, you have read only access to your documents within Chase Payroll. If you will not be using Chase For Business Online, please contact Chase Payroll Customer Service.

Yes, small businesses have to pay taxes to the state every time payroll is run.

Companies are subject to state taxes in all states where work is being done. For example: If your company's main office is in Colorado and they have one remote employee working in Idaho, they must register in both Colorado and Idaho and pay state taxes in both Colorado and Idaho

If you or an employee wants to withhold a specific dollar amount, please contact Chase Payroll Customer Service.

Chase Payroll currently does not store I-9s, as a merchant it is your responsibility to keep I-9s on file for all employees.

You must run a payroll with a minimum of $50 in W2 wages within the given quarter you want reports filed. After running this initial payroll, we will continue to file quarterly reports for you.

No, if you close your account, we will only file for the quarter your account is closed, as well as annual filings. If you need $0 quarterly filings, you should keep your account open.

 

For example, if an account is closed in Q2, we’ll do $0 Q2 filings and annual filings, but not $0 Q3 or Q4 filings.

 

Note: If you keep your account open, you will still be charged the monthly charge of $39 dollars a month, plus $5 per employee. If you dismiss employees, you will no longer be charged for those employees, starting in the following month.

Any money paid to a tax agency will be returned 4-6 weeks after the end of the quarter. Gusto will note how much tax was paid to the agency and how much should’ve been withheld. Agencies will see that overpayment and issue a credit or check to the company. We recommend taking the check because we cannot facilitate real time credits. You will need to request a refund from the agency.

Gusto withdraws taxes on every payroll. Gusto does not wait to debit taxes on the tax deadline. You should not be paying any additional taxes to agencies, this will likely cause overpayment.

To fix this issue, please contact Chase Payroll Customer Service.

Your total withdrawn and total payroll amount will not match if you paid any employees via check, or if any employee payments failed. The withdrawn amount is the total payroll minus any checks or failed payments.

You will need to grant Gusto access to the Massachusetts Department of Revenue

 

Once you grant Gusto access, we can monitor your Massachusetts tax account and update it automatically when we find out about changes, helping avoid notices, penalties, and interest (Note: Only the master administrator of your tax account can grant Gusto access.)

1. Sign in to your MassTaxConnect account.
2. Select Manage My Profile.
3. Go to the More tab.
4. In the "Third Party Access" section, select View Access Requests From Third Parties.
5. You’ll see Gusto’s access request. Select Approve.
6. For both of your Withholding and Paid Family and Medical Leave accounts:
   1. In the "Give Rights" column of the table, select the checkbox.
   2. In the "Granted Rights" column of the table, set the access type to All.
7. Select Next.
8. On the "Summary" page, review the request and click Submit.
9. Call Chase Payroll Servicing when complete.

 

You will need to grant access to Massachusetts Unemployment Assistance Account

 

Proactively granting access.

 

Gusto cannot pay or file taxes on your behalf until you give us access—there are two ways to give us the access we'll need (Note: Only the master administrator of your tax account can grant Gusto access):

• By completing the steps below before a request for access comes from Gusto, or;
• Responding to Gusto's request for access in your online portal.

 

If you have questions along the way, or run into any issues, watch this video created by the agency.

1. Sign in to your Commonwealth of Massachusetts account.
2. Click the Additional Services tab.
3. Under the "Access management Panel", select Manage third party admin access.
   • Here, any current or historic TPA access is displayed—if there is no “Access End” date, the listed TPA is current.
   • Gusto's TPA information will show as:
   • Name: ZenPayroll Inc.
   • Agent ID: 102976
4. To add Gusto as your Third Party Administrator, in the top-right of the panel, click Add Third Party administrator.
5. In the "Agent ID" field, enter Gusto's agent ID: 102976.
6. Select Next.
7. Select the roles you’d like to grant access to—we'll need access to "File wage reports and make payments".
   • We do not need access to "Perform benefit charges protests" or "Wage and separation mailing".
8. Review and submit the request.
   • A confirmation page will appear letting you know that the request has been submitted.
9. Call Chase Payroll Customer Service when complete

 

Responding to Gusto's request for access in the agency portal

 

If you have questions along the way, or run into any issues, watch this video created by the agency.

1. Sign in to your Commonwealth of Massachusetts account.
2. Click into the Action center tab.
3. If we've already requested access from you, the first panel will display an action item that shows “Respond to a Third Party Access Request”.
4. Click the hyperlink that says Click here to respond to a third party access request.
   • You will be brought to a new page to review the Third Party Access request, it should show:
     • Third party name: ZenPayroll Inc.
     • Third party ID: 102976.
     • Third Party email: Compliance@gusto.com.
   • Select Yes, and then click Next.
5. Select the roles you’d like to grant access to—we'll need access to "File wage reports and pay".
   • We do not need access to "Benefit charges view or protest" or "Wage and separation mailing".
6. Select Next.
7. Confirm you would like to grant access, and click Submit.
   • A confirmation page will appear letting you know that the request has been submitted.

 

Troubleshoot Department of Unemployment Assistance authorization issues

 

Verify that the following information you have entered into Gusto matches what is on file with the MA Department of Unemployment Assistance:

• Official company name/address
• FEIN - Federal Employment Identification Number
• Unemployment Account Number

 

If Gusto is having trouble gaining access to your account, troubleshoot with the agency by giving them a call at (617) 626-5075.

Please call Chase Payroll Customer Service to do so.