Alert Message Please update your browser.

We don't support this browser version anymore. Using an updated version will help protect your accounts and provide a better experience. 

Update your browser

Please update your browser.

We don't support this browser version anymore. Using an updated version will help protect your accounts and provide a better experience.

Update your browser

Close

Replace your Credit Card

It’s easy to replace a lost or misplaced card

It’s easy to replace a lost or misplaced card

    

On the Chase Mobile® app:

  1. Sign in to your account in the mobile app.
  2. Tap “More.”
  3. Tap “Replace cards.”
  4. Select the card you need to replace and reason for replacement.
  5. Confirm your request and click “Replace card.”

On chase.com:

  1. Sign in and click on any of your checking accounts or credit cards.
  2. Click “More,” “Account services” and “Replace a card.”
  3. Select the card to replace.
  4. Select the reason for replacement.
  5. Confirm your request and click “Replace card.“

Manage your debit card all in one place

At the debit card help center, you can activate, lock or unlock your card and change your PIN.

Frequently asked questions

If you think someone used your debit card without your permission, call us right away at 1-800-935-9935 for help.

 

If you think someone used your credit card without your permission, call us right away at 1-800-955-9060 for help.

To request a replacement card, sign in to Chase Online℠ and follow the instructions. We’ll send you a replacement card that'll arrive within 5-7 business days. If your card doesn't arrive after 7 business days, sign in, choose "Didn't receive card" under "Reason" and follow the instructions. You can also call the number on your statement.

If your account is in good standing and the credit card is about to expire, we’ll automatically send you a new card during the month your current card will expire. If you haven’t received a new one, please call us at the number listed on your statement or the back of your card.