Fraud and scams can happen to anyone
To help protect yourself, always be suspicious of calls, emails, texts or any communication you receive from someone you don’t know— particularly if they want money or your personal information.
The latest: Stay alert for "Pay Yourself" scams
Chase will never ask you to send money to reverse fraud on your account or resolve an issue.
If you receive a call, text or email that appears to come from Chase asking you to wire money or send a payment using Zelle® to reverse fraud on your account, it’s a scam. Here’s some tips to help you stay safe:
Know who you're talking to
If something seems suspicious, you can verify that you're speaking with Chase by hanging up and calling the number on your account statement or the back of your Chase card.
Take a moment
Scammers will try to make the situation sound urgent so you'll react and give them what they want before you realize what's happening. If you're told to take an action right away, it could be a scam — think about what they're asking for and verify they are who they say they are.
Be careful when sending money
It's important to verify you're not sending money to a scammer; once you send money you may not be able to get it back.
Look out for common scams
Scammers use elaborate stories to play on emotions and gain trust. Know these warning signs.
Social Media Deal
“Get a great price on these exclusive sneakers. You can only pay using cash or a payment app.”
Imposter
“I’m with the IRS, and you owe back taxes. If not paid immediately, a lawsuit will be filed against you.”
Tech Support
“We’ve detected malware on your computer. Let’s get that fixed for you. There will be a small cost associated to make your computer secure.”
Grandparent
“Grandma, I'm in trouble — I need money fast.”
Lottery Winnings
“Congratulations! You’ve won the lottery! We'll need to collect taxes prior to your payment. I'll send you the instructions to get this done.”
Investment Opportunity
“You’ve registered to receive notifications on investment opportunities. Are you ready to invest? I have a once-in-a-lifetime opportunity!”
Online Romance
“I want to meet you in person, but I can’t afford to travel. Can you send me money?”
Home Closing
"Please wire money to this account so you can close on your home.”
Tips to help you protect yourself
Follow safety best practices
- Chase will never ask you for confidential information—like your username and password or other account information—when we reach out to you.
- Phishing is when scammers send emails that appear to be from reputable companies. Don’t open links in emails or texts unless you’re sure that they're authentic. And never provide your usernames or passwords outside of the normal secure sites and apps you use, like the Chase Mobile® app and chase.com.
- Scammers have set up shop on social media selling items and tickets for what looks like a great deal. If a deal is too good to be true, it probably is.
- Help protect older adults from financial abuse. See how to prepare for the future and find resources to help avoid abuse. Continue
- You can set up customized email, push or text alerts that lets you know what’s going on with your account and can take action if you suspect fraud. Set up alerts
When someone asks for money or personal information, stop and take these steps:
- End the conversation without providing any money or personal information such as your Social Security number, credit or debit card number or bank account number.
- When in doubt, don’t hesitate to contact Chase (1-800-935-9935 or go to your local branch) or call your local police department.
Find additional resources
Report fraud on Chase accounts
If you're worried you might have compromised your Chase accounts, please contact us immediately.
Chase for Business
We have special fraud protection tools designed to help you manage and protect your cash flow.
Consumer Financial
Protection Bureau:
This government agency enforces federal consumer financial laws to help protect consumers in the financial marketplace.
Federal Trade Commission:
This government agency helps protect consumers from deceptive or fraudulent practices and has a comprehensive list of financial scams.
American Bar Association:
Find sources for legal help.