We know many customers are facing challenges from Hurricane Harvey. Here's how we're helping customers in FEMA-declared areas:

• Automatically waiving or refunding these fees through September 24:
  • Late fees for mortgage, credit card, business banking and auto loans and leases
  • Overdraft, service and ATM fees on consumer and business checking and savings accounts
• Automatically starting a 90-day grace period to delay payment on mortgage and home equity payments; we’ll work together with customers on how to catch up on these payments. During the 90-day grace period, we won’t charge late fees or send negative information to the credit bureaus. Learn more.
• Sending the replacement credit and debit cards that customers have requested, but delivery may be delayed as the U.S. Postal Service and overnight services work back to full service.
• Offering rate discounts on loans for auto purchases, through October 11, if you live in Texas or Florida and apply with Chase.
• Offering assistance to small business owners by reducing interest rates on certain new loans and waiving these one-time fees:
  • The origination fee for installment loans
  • The appraisal fee – up to $5,000 – for loans on owner-occupied real estate
  • The SBA Express guarantee fee for loans of $150,000 to the program’s maximum of $350,000; there isn’t a fee on smaller loans
  • The first-year annual fee for a business line of credit

Questions? If you’re concerned about making a Chase payment or have any questions about your Chase accounts, please call our special care line at 1-888-356-0023. We’ll update this page as we have more information.