Digital tools to help you manage your payments account.
We have new tools and resources to help.
Manage your device, check transactions and more
Customize device settings and manage disputes
Chase Business Online enhanced self-service experience coming soon:
- Manage or retrieve your device password
- Customize receipt
- Manage disputes
Use interactive voice response (IVR) phone line
Complete tasks and save time without having to speak to a representative.
Call 1-888-886-8869
Interactive voice response (IVR) features
Navigate financial transactions
Check transactions, batches and manage funding.
Select option 2.
Get the reporting you need for your account
Request monthly statements and year-end tax statements through our user-friendly system.
Select option 4, then 1.
Safeguard your business
Request a temporary manager password for your terminal.
Select option 3, then 1. You will be asked to enter the last 4 digits of your deposit account number.
Get help with a device
Get technical support when you need it.
Select option 3.
For your security, when calling into the IVR system, please call from the phone number on your merchant account and have your merchant ID ready.
Not sure what number you have registered? Log in to Chase Business Online
Where can I find my merchant ID?
- Welcome email/letter
- Monthly Chase statements
- Chase Business Online (CBO)
Need help with our payment solutions?
Find the answers you need and get 24/7 merchant support.